Uncovering Inefficiencies
JAC Recruitment, listed on the Tokyo Stock Exchange, specialises in recruiting for medium-to-high-income positions globally. With over 45 years of history and a presence in 11 countries, the company focuses on specialists, middle management, and executive roles.
JAC Recruitment's partnership with Mercury is an excellent example of the impact of digital transformation on operational efficiency. See how Mercury's innovative solutions have revolutionised JAC Recruitment's approach, yielding significant improvements in compliance tracking, billing accuracy, and overall process optimisation.
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Delayed payments and cash flow challenges
Implementing Mercury uncovered considerable challenges JAC Recruitment’s CRM compliance and processing of consultant activities. These inefficiencies culminated in delayed payments from clients due to inaccuracies in invoices and a lack of proper client details, adversely affecting cash flow and client relationships. The need for a robust solution was evident—a system that streamlined billing processes and ensured compliance and accuracy from the outset.
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Operational bottlenecks
Central to their challenges was the cumbersome process of managing consultant compliance and billing accuracy—critical yet labour-intensive tasks that often resulted in delayed payments and compromised client relationships due to invoicing errors and a lack of streamlined client verification processes. These operational bottlenecks underscored the urgent need for a solution that could not only automate and streamline these processes but also elevate JAC's service delivery.