Projects that make a difference
Several high-impact projects have already transformed Tandym’s business operation through a fully customised CRM process for better performance and data integrity, automating workflows and moving people away from Excel spreadsheets!
"They literally built the CRM from an Excel sheet. Our sales team was tracking everything in spreadsheets - it was a nightmare. Now we’re nearly fully transitioned into a proper system." says Len Lombardo.
Driving strategic impact
Some businesses might hesitate to commit to a consultancy model without a backlog of urgent needs. But for Tandym, that backlog didn’t exist until the process helped surface it.
“We didn’t come in with 50 problems to fix. The Mercury team helped us identify areas to streamline and improve - and they do it in a way that doesn’t overwhelm our team.” says Lisa.
With standing meetings and a visual sprint board, Tandym can easily prioritise what matters most, whether that’s fixing an admin-heavy workflow, improving data capture, or rolling out user-friendly automation.
This partnership has also opened new possibilities for innovation and operational improvement. Len is particularly happy with the improved visibility that Mercury delivers "Access to our data is bar none the best part of moving to Mercury. That transparency is game-changing."
As Tandym continues to grow, the consultancy relationship with Mercury remains a core part of their technology strategy.
"We’re a Microsoft shop, so having Mercury on the Microsoft platform unlocked doors that our previous ATS never could. It’s opened up what we can do with integrations and data across the business." says Lisa.
It’s opened up what we can do with data across the business.
"They literally built the CRM from an Excel sheet. Our sales team was tracking everything in spreadsheets - it was a nightmare. Now we’re nearly fully transitioned into a proper system."
Len Lombardo, CIO, Tandym.
"Mercury brings experience, platform knowledge, and a product mindset we wouldn’t get anywhere else"
Len Lombardo,
CIO, Tandym.
If the software's so good, why all the consultancy?
“The answer is simple…” remarks Mark Cotton, Mercury Consultancy Practice Lead “Tandym didn’t buy Mercury because it was a one-size-fits-all solution. They bought it because it's built on Microsoft and designed to adapt”.
Lisa agrees, “We could use Mercury out of the box, but there are areas where our workflows benefit from further customisation. That’s what the consultancy team helps us achieve.”
The projects are about getting more from the system and aligning it perfectly to Tandym’s business with future scale in mind. Mercury’s consultants are making sure everything aligns with best practice, works with platform updates, and supports long-term scalability. They also act as a bridge to the wider Microsoft ecosystem, working closely with third-party vendors to deliver complete, integrated outcomes.